Accessibility Plan

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Rod Jackson, MPP for Barrie is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services for customers with disabilities will notify customers promptly on our 20 Bell Farm, unit 14 premises and website www. rodjacksonmpp.ca.  These clearly posted notices will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

Rod Jackson, MPP for Barrie will provide training to employees, interns and others who deal with the public or other third parties on our behalf.

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way MPP Rod Jackson’s constituency staff provide services to people with disabilities can email info@rodjacksonmpp.ca.

All feedback, including complaints, will be responded to in 48 hours.